Navigating through the insurance claims process
Flood & Fire Solutions is a preferred vendor for many national and local insurance companies. We work with all major insurance providers, and can help you navigate the entire claims process quickly and efficiently. The following offers a general road map for navigating the entire process.
Step 1: Mitigating Damage
Written in most insurance policies is a breakdown of what is covered and not covered. It will also state that in an emergency, action needs to be taken immediately to prevent any further loss. This provides a surety that we can start right away in saving what matters to you in case your insurance agent is not available or their office is closed.
Step 2: Submit Your Claim
With the help of multi-certified technicians to document and care for your loss, our team works to submit every important piece of information to your insurance agents and adjusters. A claim number will be issued for your loss as we begin to plan our next steps in your individual restoration process.
Step 3: Adjusters
In 1-5 days, an adjuster will show up on site to review the damages. At this time, we also like to speak to the adjuster to explain observations that we may have made. We will go over reasons for things we have moved, fixed, unplugged or blocked off.
Step 4: Wrapping Everything Up
As the repairs near completion, questions about billing typically arise. In many cases, the costs of our services will be paid by your insurance provider directly. In some instances, however, your insurance provider may issue you a check as the property owner, and in those cases you will ultimately be responsible for payment upon completion of the work. If you have any questions about our services, how we work with insurance providers, or anything else related to the insurance process, please feel free to call us at (208) 521-9741.